Build your own chat flows. Set your team's hours. Never leave a customer stuck with a bot.

Rebuilt from scratch, with no code in it — you drag boxes onto a page and join them up. What people are using it for:

• The question you answer twenty times a day. Where is my order, do you deliver here, what does it cost — answered at once, at any hour.
• Sorting enquiries before anyone reads them. Ask two or three questions, label the customer, and send them to the right team with their answers attached.
• Taking orders and bookings in the chat. Collect the details and drop them straight into a Google Sheet your team already works from.
• Chasing the people who went quiet. If someone never replied, follow up a day later on its own instead of losing the sale.

Chats used to be handed out in turn, even to someone who went home at six. Now you set each person's hours, and chats only go to people who are actually there.

• A weekly timetable for each person, including split shifts, lunch and breaks. Copy one person's hours onto another in a click.
• Nobody working right now? The chat waits in line and goes to the first person who signs in, instead of sitting unread all night.
• Steps away from the desk? They are marked away on their own, and back the moment they return.
• A live screen shows who is on, who is away, and how long people have been waiting — with reports on whether hours are being kept.

If someone gets stuck going round in circles with an automated reply, they can now ask for a human — and the automation steps out of the way instead of talking over your agent.

• Triggers on a word like “agent”, or let it read the message and work out for itself that the person wants help.
• Send different conversations to different teams — orders to one, complaints to another.
• Your agent sees a clear note at the top of the chat saying the automation is paused, and one button starts it again when they are done.