ConvoFly / What's new / August 2026

Run ConvoFly by just asking Claude.

Describe what you want in plain English. Claude builds it as a draft for you to check.

Build by asking AI answers customers Your own reports
ClaudeConvoFly connected
Build a flow that greets new customers and asks what they need.
Done — here's a draft for you to review:
Welcome new customers Draft
New customer says hi
Send a warm welcome
Ask: Order · Delivery · Other
Other → hand to a person
Review & publish
New · Connect ConvoFly to Claude

Flows, answers and reports — just ask.

"Build a flow for order-status questions"
↓
Flow drafted5 steps, ready to review
"Add an answer for our refund policy"
↓
Answer saved"Refunds within 7 days…"
"Show me last week's response times"
↓
4m 12smedian first reply
Nothing goes live on its ownEverything lands as a draft for you.
Set up in minutesPlain steps, nothing technical.
No menus to hunt throughJust say what you want.
Ready to use

An AI that answers your customers — and never makes things up.

Point it at your website. It answers in your words, day or night, however many ask at once.

  • Doesn't know? It passes the chat to a person.
  • Shows which of your pages the answer came from.
  • Turn your team's past replies into saved answers.
  • Copilot drafts replies for your agents too.
Ready to use

Build the exact report you want.

Pick what to measure, choose the chart, compare to last month, set a target.

  • Click any number to open the chats behind it.
  • Reply speed, resolve time, missed chats, satisfaction, busy hours.
  • A scorecard for every agent.
  • A summary emailed to you every week.
Median first reply
4m 12s
▼ 18% vs last month
This monthLast month
See the 38 slowest chats →
Also new this month

Flow templates

Add a ready-made flow in one click. Auto-arrange or duplicate any flow.

Practice sandbox

Run a flow step by step and spot dead ends before it goes live.

Type "MENU" to start over

Customers can always break out and begin again.

Star ratings

Ask customers to rate you, and see the scores in reports.

AI grades your chats

Quality score, topic tag and customer mood on every resolved chat.

Roles & access

Give each person exactly the pages they need.

Files keep their name

Invoices and tickets arrive named — never "untitled".

"🤖 AI Bot" label

Everyone always knows if it's the bot or a person.

Bring old chats in

Pull your recent WhatsApp history into ConvoFly.

Want to see any of this on your own numbers?

Start free, or message us and we'll walk you through it in a few minutes.

Start free Talk to us on WhatsApp
ConvoFly · What's new · August 2026
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