Understands more
Reads voice notes, Instagram shares and screenshots, and knows which ad the customer tapped.
ConvoFly / What's new / October 2026
4 channels. 1 inbox.
Your website chat and your email now land in the same place as WhatsApp and Instagram.
WhatsApp
Instagram
Live chatNew
EmailNew
Your inbox4 new chats
Ayesha Khan🎤 Voice note · order placed #1043
AIhamza.rShared a reel · Is this in stock?
SaraWebsite visitorDo you deliver to Multan?
AIMariam SiddiquiRe: Bulk order for our office
AliTwo new places customers can reach you.
Live chatNew
Customer asks on your website
Chat with us
Do you deliver to Multan?
You reply in ConvoFly
Website visitor
Do you deliver to Multan?
Yes, all over Pakistan 🚚
EmailNew
Customer sends you an email
Bulk orderCan you do 50 pieces?
You reply in ConvoFly
Mariam Siddiqui
Can you do 50 pieces?
Yes! Sending a quote today.
✨ The big upgrade
A much smarter Shopping Assistant.
🎤 Answers a voice note with an Urdu voice note💬 Replies in English, Roman Urdu, Arabic and more
🛍️Your StoreAI assistant · online
▶0:06"Yeh suit available hai? Kitne ka hai?"
▶0:04AI voice note, in Urdu
Aleiha – Rusukh, 3-piece — Rs 14,500
Place order
Place order
Ayesha Khan · House 12, DHA Phase 5, Lahore. Same as last time?
Confirm order
Confirm order
Order placed ✅
#1043 · Aleiha – Rusukh
Rs 14,500 · Cash on delivery
#1043 · Aleiha – RusukhRs 14,500 · Cash on delivery
Shows and sends more
Product carousels, product videos and size charts, right in the chat.
Handles orders better
Answers "where is my order?", and returning customers just confirm their saved details.
Pay-now offer
A pay-now link with your own discount, offered alongside a COD order.
Also"Coming soon" for upcoming designsBudget carouselsSeveral designs in one orderAfter-hours answers
New · Segments
The right message to the right customers.
All your customers
⭐Tagged VIP
Early access to the new collectionWhatsApp
📣Clicked your ad
Still thinking about it? Here it is againWhatsApp
📦Returned a parcel
Please confirm your address firstSMS
Build groups from Shopify customers, tags, chats, ad clicks and returned parcels.
Also new this month
Needs your answer
One list for photos, posts and ads the bot couldn't place.
Instagram posts to products
Link a post once, and screenshots of it are recognised.
Ten products per ad
An ad can sell several products, on Instagram clicks too.
No Shopify? Use a sheet
Run your products from a Google Sheet we set up for you.
Your own AI key
Pay OpenAI or Anthropic directly, with no AI credits charged.
Android app
The full inbox on your phone, with a new download page.
Word-for-word answers
Mark a saved answer to always go exactly as you wrote it.
TCS tracking (beta)
TCS joins Leopards, PostEx and M&P, plus a "parcel hasn't moved" step.
Upcoming products
Copy Shopify drafts, and customers hear "coming soon".
Bring every customer into one inbox.
Start free, or message us and we'll set it up with you.
ConvoFly · What's new · October 2026