🤖 Ready-made automation

Courier status updates

When your courier moves a parcel, tells the customer what happened in the courier's own words — and offers to reship or cancel when a delivery fails.

Starts: Your courier reports a new status for a parcel (Courier status sync) 28 steps 8 things to fill in

What it does, step by step

When your own system sends an event Courier Status Changed
store_event_filter If the parcel is coming back
store_event_filter If it was delivered
store_event_filter If it is waiting on the customer
store_event_filter If it is out for delivery
store_event_filter If it has been dispatched
store_event_filter If it reached a station
store_event_filter If a courier has it
store_event_filter If it went back to you
Ask a question Tell them it is coming back Reship itCancel my order
Ask a question Ask how the delivery went
Stop here End automation
Stop here End automation
Stop here End automation
Stop here End automation
Stop here End automation
Stop here End automation
Tag the customer Tag it for a reship
Tag the customer Tag it as cancelled
Save to a customer field Save the rating
Hand it to a person Assign Chat
Ask a question Ask why
Check what we already know If the score is under 7
Leave a note for the team Note the parcel
Leave a note for the team Note the reason
Tag the customer Tag the bad delivery
Hand it to a person Assign Chat
Hand it to a person Assign Chat

Before it can go live

Your two messages are filled in already if Convofly created them and Meta approved them — check the “Tell them it is coming back” and “Ask how the delivery went” steps. If either is blank, create it on the courier page first, or pick your own approved template.
If you use your OWN template for the return message, its two buttons must read exactly “Reship it” and “Cancel my order”, or the customer’s tap will not match a path and nothing will happen.
In all THREE “Assign Chat” steps — reship, cancel, and a low delivery score — pick the team that should pick these up (Settings → Teams if you have none yet). They can be different teams.
In the “Tag …” steps, pick the tags you want. Nothing is tagged until you do.
The customer types a score from 1 to 10. Under 7 raises a ticket; 7 and above is just recorded. To move that line, open “If the score is under 7” and change the number.
Every other status ends the flow on purpose. To start messaging on one — say Pending — open that path, delete its “End automation” step, and add your message.
The two paths that DO message match on what the status means, not on one courier’s wording, so they work whichever courier this rule is for. The silent paths still list Leopards’ own status names; on another courier they simply never match, which changes nothing — they send nothing either way.
Only turn this on once Courier status sync has run at least once: the first run records where every parcel is and starts no flows, so nothing is sent about a parcel that was already stuck.

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What it does, step by step

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