🤖 Ready-made automation

“Where is my order?” answered from a Google Sheet

Catches order-status questions, asks for the order number, looks the row up in your Google Sheet and replies with the status — or fetches a human if there's no matching row.

Starts: A customer message containing an order-status phrase 8 steps 3 things to fill in

What it does, step by step

  1. When a customer messages Customer Message Received
  2. Check what they typed Is it about an order?
  3. Ask a question Ask for the order number
  4. Read or write a Google Sheet Look the order up successfailure
  5. Send a message Send the status
  6. Send a message Say we're checking
  7. Hand it to a person Assign Chat
  8. Change the chat status Mark as open

Put these guides to work

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