🤖 Ready-made automation

Return and refund request intake

Collects the order number and the reason for a return, logs the request as a row in your Google Sheet, and tells the customer what happens next.

Starts: A customer message mentioning a return, refund or exchange 10 steps 4 things to fill in

What it does, step by step

  1. When a customer messages Customer Message Received
  2. Check what they typed Is it a return?
  3. Ask a question Ask for the order number
  4. Ask a question Ask why Wrong sizeDamaged or faultyNot what I expectedChanged my mind
  5. Read or write a Google Sheet Log the return successfailure
  6. Send a message Confirm it's logged
  7. Send a message Fallback if the sheet fails
  8. Hand it to a person Assign Chat
  9. Leave a note for the team Note it for the team
  10. Change the chat status Mark as open

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