🤖 Ready-made automation

Welcome message and self-service menu

Greets anyone messaging your store for the first time and offers three buttons — track an order, ask about a product, or talk to a person.

Starts: A customer sends your store their first WhatsApp message 11 steps 2 things to fill in

What it does, step by step

  1. When a customer messages Customer Message Received
  2. Only their first message Only their first message
  3. Send a message Say hello
  4. Ask a question What do you need? Track my orderAsk about a productTalk to a person
  5. Send a message Ask for the order number
  6. Send a message Ask what they want to know
  7. Send a message Hand over to a person
  8. Hand it to a person Assign to the orders team
  9. Hand it to a person Assign Chat
  10. Hand it to a person Assign Chat
  11. Change the chat status Mark as open

Put these guides to work

Connect turns WhatsApp into your sales engine — shared inbox, automations, and broadcast campaigns your customers actually read.

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