respond.io is the most capable multi-channel platform in this comparison and the most expensive. Whether that trade is worth it depends almost entirely on how many channels you actually run.
respond.io starts at $79/month on annual billing and reserves automation and AI for the $159/month Growth tier, with pricing that scales on monthly active contacts. ConvoFly starts at $12/month with automation on every plan and no contact-based billing. respond.io covers far more channels than the three Meta ones and is the better platform if you need them.
respond.io's published plans start at $79/month for Starter, $159/month for Growth and $279/month for Advanced, quoted on annual billing (about 20% off monthly). Pricing scales with monthly active contacts, and there is no free plan — a 7-day trial instead. Automation and AI begin on the Growth tier. ConvoFly's plans are $12/month for Starter up to $250/month for Diamond, with a 14-day free trial on every plan.
Both platforms exclude Meta's own WhatsApp conversation charges, which Meta bills based on country and message category and which no subscription includes. Those are left out of the table below so the comparison is like for like.
| ConvoFly | respond.io | |
|---|---|---|
| Entry plan (platform only) | From $12/month | $79/month, annual billing |
| Automation included at entry | ✓ Yes, every plan | No — from $159/month |
| Billing scales with contacts | No | Yes, monthly active contacts |
| Free trial | 14 days | 7 days |
| WhatsApp, Instagram, Messenger | ✓ All three | ✓ All three |
| Telegram, Viber, LINE, WeChat, SMS, email | ✕ Not offered | Yes |
| No-code visual flow builder | ✓ Yes | ✓ Yes |
| AI available from | $50/month | $159/month |
| Shopify store-event automations | ✓ Yes | ✓ Yes |
| Public reviews | Few — we are new | Extensive |
respond.io figures checked August 2026 against the sources below and can change without notice — verify current pricing on their site before you decide.
Sources: respond.io pricing analysis, Chatarmin · respond.io pricing, Capterra
Which channels do your customers actually use?
respond.io covers Telegram, Viber, LINE, WeChat, SMS and email alongside the three Meta channels. ConvoFly covers WhatsApp, Instagram DMs and Facebook Messenger, and nothing else. If any meaningful share of your customers messages you on Telegram or LINE, the rest of this page is academic — respond.io is the right tool and we are not.
If your customers are entirely on WhatsApp, Instagram and Messenger, then you are being asked to pay $79/month for a platform whose automation does not switch on until $159, when the same work runs on a $12 plan with automation included from the first tier.
respond.io's pricing scales with monthly active contacts, so the cost moves with how busy you are. The reported figure for 5,000 contacts on the Growth plan is around $219/month.
Whether that is good or bad depends on your business more than on the number. Contact-based pricing is fair in a quiet month and expensive in a good one, and it makes budgeting harder for stores with seasonal peaks — a Ramadan or Black Friday surge raises the software bill at the same time it raises everything else. ConvoFly prices on plan tier and usage allowances rather than active contacts, so a busy month does not produce a surprise invoice.
An honest note on both sides: for most stores the platform subscription is not the largest line. Meta's per-conversation charges usually are, and they are identical whichever platform you route through — priced by country and message category and billed by Meta.
So the subscription comparison matters most at low volume, where $79 against $12 is a meaningful share of what the channel costs you, and matters least at high volume, where both are rounding errors against the Meta bill. If you are at high volume and need channel breadth or enterprise routing, respond.io is worth its price. If you are a store on Meta channels watching costs, it is a lot to pay for reach you will not use.
If you sell through WhatsApp, Instagram and Messenger and want automation without a $159/month floor, ConvoFly does the job for a fraction of the cost. If you need Telegram, LINE, SMS or email in the same platform, or you are running an enterprise support operation, respond.io is worth its price and we are not the right tool.
The comparison above is about price and fit. If you want the detail on any one capability, these go deeper than a table row can: